For Staff
Computer Support
- Organization
- SSCS staff and their assigned departments
- Requesting service
- University technical support
- Buying hardware and software
- Installing computers
- Network connection
Organization
Social Science Computing Services (SSCS) manages the division’s computers, peripheral devices, and servers. SSCS provides desk-top support to most of the Division. The Distributed Department Support Group, Networking Services and Information Technologies (NSIT) provides desktop support for the Office of the Dean, Local Business Center, and Auxiliary Services.
SSCS staff and their assigned departments
Each SSCS staff member supports specific units within the division.
- Assignments: SSCS Who We Support
- Contact information: SSCS Contact Information
Requesting service
Receive help for your computing needs and problems by calling the SSCS Desktop Support Team through either the help line at 4-4146 or sending an email to sscstech@listhost.uchicago.edu. Staff of the Office of the Dean, Local Business Center, and Auxiliary Services should call the NSIT Support Line (see below) for problems with their desktop computers.
University technical support
The NSIT Support Line provides technical support to students, staff, and faculty of the University of Chicago. Our hours are currently 8:30 am to 5:00 pm, Monday–Friday. It provides support via email at support@uchicago.edu and over the phone at 773.834.8324, or 4-TECH. Staff of the Office of the Dean, Local Business Center, and Auxiliary Services should call this group for problems with their desktop computers.
Buying hardware and software
The Division encourages employees to obtain advice or recommendation on what to buy from the desktop support staff assigned to their units. The University’s NSIT Solution Center has information on the latest prices for a wide variety of computers, peripherals and software along with standard computer bundles. The University has a number of site licenses for software. Consult NSIT Site Licensing. Place your hardware and software orders through the Division’s Local Business Center or through the Department of Economics for its staff.
Installing computers
SSCS staff sets up new computers and installs all necessary software. They also assess and ensure that computers inherited from previous employees meet new employees needs. SSCS makes sure that all machines are properly configured for use and support and are inventoried. Note: The Distributed Department Support group, NSIT, installs the desktops for the Office of the Dean, Local Business Center, and Auxiliary Services Center.
Network connection
To hook up an office computer to the campus network, contact Social Sciences Computing Desktop Support services at 4-4146. They will take care of network jack activation and new IP address requests.
